Refund and Cancellation Policy

This Policy applies to payments made to OmniMorph Private Limited (CIN U62013WB2025PTC279832, GSTIN 19AAECO7446B1ZF) for Jurisly. It forms part of our Terms of Service and is published in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. What you pay for

Firms buy a Jurisly plan for a fixed term, such as one, six, twelve or twenty-four months, or a custom term agreed with us. Add-ons, such as Jurisly Storage, the Task Tracker and the support plan, run for the same term as the plan. The full price for the term is paid at the start, through Razorpay, and the plan does not renew automatically.

Client accounts are free.

2. All sales are final

Once a plan, add-on or upgrade has been activated, the amount paid is not refundable, including if you stop using Jurisly, cancel part-way through the term, or do not use your AI allowance. Unused monthly AI allowance does not carry over and is not refunded.

3. When we will refund you

Section 2 does not apply, and we will refund you, in these cases:

1. Service not provided or not as described. You paid for a plan, add-on or feature that we did not make available to you, or that does not work as we described it, and we could not fix the problem within a reasonable time after you told us.
2. Payment errors. You were charged twice, charged the wrong amount, or charged for a payment that failed or was never activated.
3. We end the service. We close your account, or withdraw a paid feature, without any fault on your part. We refund the unused part of the term.
4. Where the law requires a refund in any other case.

4. How to ask for a refund

Write to our Grievance Officer (section 7) within 30 days of the charge, or of the problem arising, with your account email, the payment reference and the reason. We may ask for more details.

5. How refunds are paid

Approved refunds are paid to the original payment method within 7 working days of approval. Your bank or card issuer may take longer to show the credit. If GST was charged, we will issue a credit note for the refunded amount.

6. Professional use

Paid plans are sold for professional use by law firms and legal professionals. The statutory right of withdrawal that consumers have in the European Union and the United Kingdom does not apply to them.

7. Fees for legal services

Fees a client pays a lawyer for legal services are agreed and settled between the client and the lawyer, including through invoices a firm sends from Jurisly. OmniMorph does not receive these fees and cannot refund them. Please raise any question about them with the lawyer.

8. Contact and grievances

Megha Ojha, Director and Grievance Officer, OmniMorph Private Limited Email: ojhamegha5@omnimorph.org WhatsApp: +91 70291 55079 Address: 4th Floor, Room 3 & 4, A/4/3, Sucharu Residency, Hussain Road, Kuikota, Medinipur, Paschim Medinipur, West Bengal 721101

We acknowledge complaints within 24 hours and resolve them within 15 days.